LEGAL
Last updated: 5 November 2026
At e-Div ("e-Div", "we", "us" or "our"), we deliver parcels, homes and special moments across the UAE and beyond. To do that, we need some information about you and the people you send to. This Privacy Policy explains what we collect, why we collect it, who we share it with, and the choices and rights you have.
This policy applies to our website e-div.me, our customer dashboard and API, our social media pages, WhatsApp and other messaging channels, and all of our services: e-Div Local, e-Div Global, e-Div Move and e-Div Exceptional.
We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws.
e-Div is a delivery and logistics company licensed in the United Arab Emirates, with its office at Office 469, Al Barsha First Building, Al Barsha 1, Dubai.
For any privacy question or request, contact us at admin@e-div.me or (+971) 55 616 9123 (phone or WhatsApp).
• Contact and account details: your name, phone number, email address, company name and login details when you register, book, request a quote or contact us.
• Pickup and delivery details: pickup and delivery addresses, the recipient's name and phone number, preferred dates and times, delivery instructions and a description of the items being sent.
• Moving details (e-Div Move): your current and new address, property type and size, building and floor details, inventory of items, move date, and information needed to apply for building move permits.
• International shipping details (e-Div Global): shipment contents and values, invoices, and the identification and customs information that customs authorities require, such as names, addresses and, where legally required, ID or passport details.
• Occasion details (e-Div Exceptional): the occasion, the recipient, personal messages and any special instructions you share with us.
• Payment information: billing details and payment records. Card payments, where offered, are processed by our payment provider; we do not store your full card number. For cash on delivery, we record the amount collected.
• Messages and feedback: what you send us by phone, email, WhatsApp, social media or forms, and any reviews or survey answers.
• Shipment and service data: tracking events, delivery times, proof of delivery (such as a signature, photo or the name of the person who received the item) and, during deliveries and moves, the location of our vehicles and drivers.
• Website and device data: IP address, browser and device type, pages visited, links clicked and how you arrived at our site.
• Cookies and similar technologies: see "Cookies and tracking" below.
• Business customers who use us to deliver to their customers give us those recipients' names, phone numbers and addresses.
• Senders give us the recipient's details so we can complete the delivery.
• Partners and authorities such as delivery partners, customs brokers and building management may share status updates and requirements with us.
If you give us someone else's details, please make sure they are happy for you to do so.
• To provide our services: to pick up, transport, deliver, move, pack, unpack and set up your items, and to plan customised deliveries.
• To keep you updated: to send booking confirmations, live tracking, ETA updates and delivery notifications by SMS, email or WhatsApp.
• To handle customs and permits: to prepare customs declarations for international shipments and to apply for building move permits on your behalf.
• To manage payments: to issue quotes and invoices, collect payment, including cash on delivery, and settle collected amounts with business customers.
• To provide insurance cover: to arrange transit insurance for moves and handle any claims.
• To support you: to answer questions, handle complaints and resolve delivery issues.
• To improve our services: to analyse how our website and services are used, and to plan routes and delivery zones more efficiently.
• For marketing, with your permission: to send you offers and news, and to show you relevant ads on platforms such as Google, Facebook, Instagram, TikTok and LinkedIn. You can opt out at any time.
• To keep things safe and legal: to prevent fraud, protect our staff and customers, keep records required by law, and respond to lawful requests from authorities.
We process personal data because:
• it is needed to carry out a contract with you, or to take steps you asked for before one, such as a quote;
• we have a legal obligation, for example customs, tax and record-keeping requirements;
• you have given us your consent, for example for marketing messages or non-essential cookies, which you can withdraw at any time; or
• it is otherwise permitted under UAE law.
We never sell your personal data. We only share it when needed to deliver our services or when the law requires it:
• Our drivers, movers and delivery partners, who need names, addresses and phone numbers to complete pickups and deliveries.
• International carriers, freight forwarders and customs brokers for e-Div Global shipments, and customs and government authorities in the UAE and the destination country.
• Building management and community authorities to obtain move permits and access.
• Insurance providers to arrange transit cover and process claims.
• Payment providers and banks to process payments and refunds.
• Technology and service providers who host our website and systems or send our messages, such as hosting, SMS, email and WhatsApp providers.
• Analytics and advertising partners such as Google, Meta, TikTok and LinkedIn, as described under "Cookies and tracking".
• The sender or business customer who booked a delivery to you, who can see its status and proof of delivery.
• Authorities and advisers where required by law, to protect our rights, or in connection with a sale or restructuring of our business.
We require these parties to protect your data and to use it only for the purposes we share it for.
By nature, e-Div Global moves shipments, and the data that goes with them, across borders. Some of our service providers may also store data outside the UAE. When we transfer personal data outside the UAE, we do so as permitted under UAE law: where it is needed to perform our contract with you, where the destination offers adequate protection, or where appropriate safeguards are in place.
Our website uses cookies and similar technologies to:
• make the site work, for example logging in, booking and tracking (essential cookies);
• understand how visitors use the site, for example with Google Analytics; and
• measure and improve our advertising, for example with the Meta Pixel, TikTok Pixel, LinkedIn Insight Tag and Google Ads, which may let these platforms show you e-Div ads after you visit our site.
You can block or delete cookies in your browser settings, and adjust your ad preferences in your Google, Meta, TikTok and LinkedIn accounts. Blocking essential cookies may stop parts of the site from working.
We keep personal data only as long as we need it for the purposes above. This includes keeping shipment, invoice and customs records for the periods required by UAE tax, customs and commercial laws, and as long as needed to handle claims or disputes. After that, we delete or anonymise it.
We use technical and organisational measures to protect personal data, including secure (encrypted) connections on our website, access controls so only staff who need data can see it, and confidentiality obligations for our team and partners. No system is completely secure, but if a data breach affects you, we will notify you and the relevant authorities as required by law.
Under UAE law, you have the right to:
• access the personal data we hold about you and get a copy;
• correct data that is inaccurate or out of date;
• ask us to delete your data, where we do not need to keep it by law;
• restrict or object to certain processing, including direct marketing;
• receive your data in a portable format;
• withdraw your consent at any time, without affecting processing done before; and
• complain to the UAE Data Office.
To use any of these rights, contact us at admin@e-div.me. We may ask you to confirm your identity before acting on your request. To stop marketing messages, use the unsubscribe link in our emails, reply STOP to our messages, or contact us.
Our services are intended for adults. We do not knowingly collect personal data from children under 18. If you believe a child has given us their data, please contact us and we will delete it.
Our website and social pages may link to other websites and apps, such as payment pages, social media and partner sites. Their own privacy policies apply, and we are not responsible for how they handle your data.
We may update this Privacy Policy from time to time, for example when we add services or the law changes. The latest version will always be on this page, with the date it was last updated. If the changes are significant, we will let you know.
e-Div
Office 469, Al Barsha First Building, Al Barsha 1, Dubai, United Arab Emirates
Email: admin@e-div.me
Phone / WhatsApp: (+971) 55 616 9123
Website: e-div.me
